Business Insider reports that Royal Bank of Scotland is testing Facebook at Work as an email alternative. RBS cites the better functionality of the experimental Facebook at Work as the reason for the choice. What the Bank really mean is that we have learned to communicate in a new way, Facebook, and we now prefer that way. Interesting that consumer-focused Facebook realized their attractiveness as a business product....or maybe they wanted to get ahead of the other messaging powerhouses.
This quote from Inside Intercom may explain it.
"Given so much of our work is based on the back and forth exchange of ideas, it’s not surprising designers are imagining a new generation of messaging products, with dialogue at their center. Conversational UIs are breaking out of messaging apps and into products we use every day.
The cause of this shift is simple: human nature.
We’re innately tuned to converse with others. It’s how we share knowledge, how we organise ourselves, and how we share emotions. Language has been part of our makeup for hundreds of thousands of years. So of course we message all day long in bursts and binges, with family, friends, and colleagues. Messaging has become a layer through which daily lives are conducted."
I have been using Slack for about a month. I am not impressed. WhatsApp did not impress me either. I look forward to seeing FB at Work.