I have written frequently about the military (~20 posts) for their insights into management, leadership and the difference between the two disciplines. Previous posts include here and here. The quote below comes from an interview with General Russell L. Honore in Gallup Business Journal. (General Honore took over the management of relief after Hurricane Katrina.)
"GMJ: What do you do when people buck the arrangement? How do you motivate them to do what they don't want to do?
Gen. Honoré: There's a construct for that. You've got three groups of people in your organization. First, you've got the people who, when you say it, will get it done. Those are the people who want to replace you.
Then you've got the people who are on the team but aren't necessarily motivated to get the task done. Those people are in the middle. You can't run the organization without them, so you take them as they are. They are committed to the company, they're committed to the unit, but they don't work with the enthusiasm of that first group.
And then you have the third group. They're very effective, but they don't seem motivated. They argue with you. What you must decide is, is it OK to have a person from the third group on the team, or should you get rid of him? Members of that third group can be very competent, and many leaders let them go because they aren't jumping up and down every time the boss walks in.
So an art of leadership is to sort those three groups out. You don't have to worry about the ones who want your job. They're clapping every time the boss says something, and they're willing to do whatever it takes to be on the team and be solid key players. Then you've got those who don't cheer, but they get it done. But the third group could be the most productive, because sometimes the least conformist member of that group can say, "Yeah, this is what the boss says, but this is what the organization needs." Some of your best innovation may come from the mavericks."
Read the whole article. I should give a quiz on the article. Maybe only the mavericks will read it without a quiz.
Image credit: Wikipedia